How to book a hotel – and what to look out for

When planning a trip, you book a hotel room and then simply enjoy your stay. It all seems quite straightforward, right? 

In reality, there are a few important details and insider tips that can make a big difference when choosing and booking your hotel. Here’s what you should know before confirming your reservation. 

Benefits of booking directly with the hotel 

Start by checking prices online, then consider contacting the hotel directly to complete your booking. In many cases, hotels can offer added value when you book directly. 

This may include better rates, room upgrades, or additional services. Direct communication also allows you to customise your stay and ensure your preferences are taken into account

Benefits of booking through online platforms

It’s always a good idea to compare hotels on platforms such as Tripadvisor, Booking.com, or Expedia. 

Many travellers prefer these platforms because they offer a quick, simple, and secure booking process. They also allow you to read verified guest reviews and share your own experience. 

If any issues arise, these platforms act as intermediaries and can assist in resolving them – giving you an additional layer of security. 

Smaller boutique hotels offer more flexibility 

Boutique and independently owned hotels are often more flexible when it comes to pricing and guest requests compared to large hotel chains. 

They are more likely to personalise your stay and accommodate special preferences. 

Loyalty pays off 

If you travel frequently, consider returning to the same hotel. As a returning guest, you’ll be recognised by the staff and may receive additional benefits such as room upgrades, personalised service, or exclusive offers. 

Choose the right time to contact the hotel 

Avoid calling the hotel during peak operational hours, typically between 7:00 and 11:00, when staff are focused on guest departures and check-outs. 

Contacting the hotel outside these hours usually results in a more attentive and personalised response.

Understanding overbooking

In rare cases, hotels may experience overbooking. Even with a confirmed reservation, a hotel might not be able to accommodate you. 

In such situations, the hotel is usually responsible for arranging alternative accommodation. However, the alternative property may not always match your original booking, so it’s worth checking the hotel’s terms and conditions in advance.